CMMI® for Services Consultancy and Kennedy Ryder
From Kuala Lumpur & Penang, Malaysia; Hong Kong; London; and Geneva –Lausanne, Switzerland to any organization in any country, Kennedy Ryder delivers CMMI® for Services Consultancy.
As individuals in today’s world, we all have available to us a huge range of services to choose from. These services may be purchased as we wish from for profit organizations or may be supplied by Governmental bodies. Organizations too have a huge choice of the services that they will purchase. Individuals and organizations are not always pleased with the services received.
Suppliers of services – both for-profit and not-for-profit – are constantly under pressure to supply those services better, quicker, cheaper and with fewer staff and resources. Typically, a client interested in Kennedy Ryder’s approach to CMMI® for Services is an organization in the Outsourcing business or a Governmental body. However, any organization that supplies services will benefit from our CMMI® for Services Consultancy and training.
Organizations use Processes, People, Information and Tools to perform their tasks and deliver their services. CMMI® for Services is an approach to improve the Processes that People use on the Information with the Tools given to supply that service. CMMI® for services, when used within an organization will assist in developing more effective use of the People, Information and Tools by improving the effectiveness of the Processes and typically will lead to improved service.CMMI® for Services can be used at any level within an organization to guide process improvement - project, division, or an entire organization. CMMI® for services helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. CMMI® for Services also addresses additional organizational functions critical to the services being provided.
After undertaking CMMI® for Services Consultancy by Kennedy Ryder, our clients will be able to :
- Link management and service activities to business objectives;
- Expand the scope of and visibility into the service lifecycle and activities;
- Incorporate lessons learned from additional areas of best practice;
- Implement more robust high-maturity practices;
- Undertake a SEI SCAMPI® Assessment if they wish.
CMMI® for Services, although sharing the tried and tested structure of CMMI® for Development, and much of the terminology, is much more widely applicable. In the IT Services sector, in which model based process management and improvement is a familiar concept, the intent of CMMI® for Services, and how it complements other models, will need to be properly understood in order to unlock the potential benefits. Non-IT sectors, that may not have used any best practice models in the past, will need support with not only the structure, terminology and intent of the CMMI® for services model, but also with the fundamental concept of systematic process improvement. Kennedy Ryder’s consultancy approach will help your organization to understand and apply CMMI® for Services.
Maximum benefits of CMMI® for Services can only be gained by careful and informed application of an excellent understanding of the terminology and the structure of the CMMI® for services model. Kennedy Ryder especially tailors CMMI® for Services Consultancy to the unique circumstances, culture and objectives of each of its clients so that each client can maximise benefits from the undertaking. Frequently, many of those benefits begin to be realised very quickly as a result of the incremental process changes made on the CMMI® for Services Consultancy journey. Kennedy Ryder tailors its approach to suit each client’s needs, budget and available resources. A one-size-fits-all approach to CMMI® for Services Consultancy is not our way.
CMMI® for Services Consultancy is often undertaken by organizations that wish to be recognized through undergoing an SEI SCAMPI® for Services rating. Holding an SEI SCAMPI® rating will give your organization an edge in the marketplace as more and more purchasers are asking for suppliers of services to have the SEI SCAMPI® rating. Holding the internationally recognized SEI SCAMPI® rating gives people in the market confidence to buy services from you.
Kennedy Ryder, in association with our SEI licensed, strategic partner CPIS (one of the first organizations to become licensed to deliver CMMI® for Services consultancy and training) deliver to our clients CMMI® for Services consultancy, services and training, and provide the careful guidance, advice and consultancy necessary for our clients to get the best out of CMMI® for Services, and to avoid the common pitfalls. With Kennedy Ryder’s help our clients are able to systematically streamline their service processes in a way and at a pace that is appropriate to their businesses, avoiding the waste and bureaucracy that is often associated with process management and improvement, and making measurable progress towards their business objectives. Kennedy Ryder’s ultimate aim is to leave our clients with the ability, the infrastructure, the techniques, and the mind set for sustained progress towards ever more challenging business objectives, whatever those objectives might be. And of course for those who wish it, an internationally recognized SEI SCAMPI® certification.
To support the CMMI® for Services consultancy, Kennedy Ryder offer in-house and public courses covering many aspects of CMMI® and CMMI® for Services.